Toronto Hydro – Manager (Lead) IT Portfolio Management – Web / Digital
Leading a high-performing, cross-functional team of 25 professionals focused on enabling and supporting the web channel. The team consists of busines analysts, developers, solution architects, quality assurance analysts and user experience designers. Developed a digital center of excellence (CoE), from the ground up, funneling all web and digital development into the $5M portfolio; assets include a corporate website ranked #3 in Canada by eSource (the leader in research and consulting in the utility industry), customer self-service portals, a large customer online service management portal and a workforce management portal.
- Prioritizing multiple interdependent high-priority initiatives, for stakeholders across different lines of business, while identifying critical paths for successful implementation and realizing business value.
- Streamlining program delivery by standardizing requirements gathering approach, optimizing development work flow and introducing an automated regression suite that increased productivity (37.8%).
- Increased engagement (17.3%) and adoption (6.3%) by introducing personalized targeting between residential and commercial customers.
- Leading a transformation initiative shifting waterfall software development methodologies to agile product delivery for both the support and project related workstreams.
