DatAvail – Manager, Business Excellence
Led a functional team of eight business analysts responsible for requirements gathering across multiple disciplines; product management, web and digital, digital collaboration and CRM. Also responsible for delivery of a portfolio of projects while leading cross-functional teams on, off and near shore.
- Directed a portfolio of projects ranging in size from $500K – $4M, by setting a strategic vision, monitoring of progress, communication and results tracking.
- Defined delivery standards for business analysts and consultants that allowed the team to elicit business objectives through discovery and distill complex business requirements into easily understandable ideas.
- Sustained trust and credibility with customers by demonstrating accountability and ownership, a customer-focused mindset and empathy; nurturing key relationships and collaborating with partners to consistently deliver superior business results and win-win outcomes.
- Presented compelling business cases to prospective customers (senior executives, business managers and IT managers) and secured commitment by highlighting benefits and delivering quick wins that helped enable trust and credibility.
