Digital workplace
WIND Mobile – WINDPortal
A partner portal that combined targeted content, sales tools, and self-service capabilities for retail and care teams.
- Role
- Requirements, experience design, and integration delivery
- Year
- 2014
Executive summary
WINDPortal improved how internal and partner teams accessed sales and learning information, while adding self-service tools that supported frontline retail activity.
My role
I led requirements gathering, designed wireframes and layouts, created the information architecture and taxonomy for Care and Retail, integrated prepaid systems, and aligned the experience with the WIND brand.
Approach
- Implemented single sign-on and targeted content.
- Added relevant events, alerts, and location tools for corporate and dealer stores.
- Connected direct top-up and voucher-redemption capabilities to prepaid systems.
- Used SharePoint, HP Autonomy, and Telerik Sitefinity to support the broader portal experience.
Outcome
The portal gave partners and internal users a more focused way to find the information and tools needed to support sales, learning, and customer activity.