Digital workplace
WIND Mobile – IT Dashboard
An executive dashboard that consolidated operational data into a clearer view of IT performance and priorities.
- Role
- Requirements, data analysis, and experience design
- Year
- 2014
Executive summary
WIND Mobile’s IT leadership needed a more useful view of operational performance across a range of systems. The dashboard brought key measures into one executive-facing experience.
My role
I led requirements sessions with senior management, designed wireframes for executive use, and analyzed data to identify the measures that mattered most.
Approach
- Consolidated data from billing and CRM, activations, internal ticketing, and rating and mediation systems.
- Normalized imported data for clearer reporting.
- Focused the experience on billing execution, KPIs, activations by channel, and related operational measures.
- Designed the interface for quick interpretation by senior leaders.
Outcome
The dashboard gave IT leadership a more coherent view of performance across systems and a stronger basis for operational discussion.